What you can expect from us

We respond to all client messages within 24-48 business hours (Monday-Friday). Urgent items will always be handled as quickly as possible, but we do not guarantee same-day turnaround.Preferred Communication Channels

To keep communication organized and streamlined:

• Email is our primary channel for all project updates, approvals, and questions.
• Shared folders or project boards are used for content calendars, uploads, and deliverables.
• Scheduled calls are available for strategy discussions or monthly check-ins (package-dependent).

Depending on your package, you can expect:

• Basic: Monthly email summary with recommendations
• Premium: Monthly recap + optional check-in when needed
• Platinum: Monthly strategy call + weekly touchpoints as necessary
  

We keep each check-in focused, intentional, and aligned with your goals.

Before posting, you’ll receive:

• Monthly content plans
• Graphics, captions, or assets for approval (unless otherwise automated)
  

We ask that feedback is returned within 48–72 hours to keep the calendar on schedule.

We operate during regular business hours:
Monday–Friday • 9 AM–5 PM EST
We are offline in the evenings, on weekends, and during holidays, but scheduled content will still be published automatically.

You will always know:

• What we’re working on
• What’s needed from you
• When content is scheduled
• Any updates, delays, or upcoming opportunities
  

No guessing — you’re always in the loop.

We value respectful, clear, two-way communication. You can expect professionalism, kindness, and transparency — and we ask for the same in return.